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Prepared by Lee Cheng, reviewed by Jane Cox

Energy Support FAQ


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What is the energy bills support scheme?

to help with the cost of living pressures, the government announced a package of support worth £9.1 billion to help households with rising energy bills on 3 February 2022. This support package contained a range of measures to help households with their bills which included the Energy Bills Support Scheme is one of these measures

Who is eligible for energy bills support?

Who is eligible? The energy bills support scheme applies to consumers in England, Scotland and Wales. All households in Great Britain with a domestic electricity connection are eligible for the support.

What is the energy bills rebate support package?

The Chancellor of the Exchequer first announced an Energy Bills Rebate support package to help households with rising energy bills on 3 February 2022, in response to the increase to the Default Tariff Cap. The original Energy Bills Rebate comprised an Energy Bills Discount and a Council Tax Rebate.

Which energy suppliers offer financial support?

Many of the major energy suppliers are providing grants – in some cases worth thousands – to households experiencing financial difficulties. EDF and E.on Next are among those offering support to their own customers, while British Gas's hardship scheme is available to customers of other suppliers too.

Where can I get a free energy support service?

Citizens Advice lists grants some larger suppliers offer . Ask about being put on your supplier’s Priority Services Register. This is a free energy support service if you are vulnerable.

Will EBSS support energy bills?

As part of this package, we are confirming today that further funding will be available to provide equivalent support of £400 for energy bills for the 1% of households who will not be reached through the EBSS.

What should suppliers do if they receive the £400 energy bill discount?

Suppliers will be expected to report to government action they are taking to ensure the support has been passed onto consumers, including notifying customers in writing they have received the £400 Energy Bill discount from HM Government, and ensuring it is clearly shown on bills or statements for Direct Debit and credit customers.

Energy Support References

If you want to know more about Energy Support, consider exploring links below:

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